Rirabh Call Tracking & Analytics Solution

In today’s competitive business environment, every call is an opportunity. Our Call Tracking & Analytics Solution empowers businesses to measure, analyze, and optimize inbound and outbound communications. By integrating Smart VoIP Call Insights, you can track the performance of campaigns, improve customer experiences, and make data-driven decisions that drive growth.

With seamless integration into your CRM, PBX, or cloud telephony systems, our call tracking platform goes beyond basic call logs—delivering actionable intelligence to boost sales conversions and improve customer engagement.

Dynamic Call Tracking

Real-Time Call Analytics

Core Features of Call Tracking & Analytics Solution

Call Recording & Playback

Record and store conversations securely to review customer interactions, ensure compliance, and improve team training.

IVR & Call Routing Reports

Understand caller journeys by analyzing how users interact with IVR menus and track routing efficiency.

Multi-Channel Attribution

Attribute calls to Google Ads, SEO campaigns, social media, or offline sources to measure ROI more effectively.

Agent Performance Metrics

Track call handling time, missed calls, and response quality to evaluate and improve team productivity.

Customizable Reports & Dashboards

Generate tailored reports based on KPIs such as call volume, conversion rates, cost per call, and campaign ROI.

API & CRM Integration

Seamlessly integrate with CRMs, helpdesks, and marketing tools for unified reporting and customer engagement.

Key Advantages of Rirabh’s Call Tracking and Analytics Solution System

We define business processes through ideation, creation, and optimization with a team of exceptional strategists.

Call Tracking & Attribution

Assign unique virtual numbers to marketing campaigns, landing pages, or offline ads.
Attribute calls to the exact channel (Google Ads, SEO, Facebook Ads, Print Media, etc.).
Track first-time vs returning callers.

Real-Time Analytics Dashboard

Visual dashboards for live call monitoring.
Metrics: call duration, call source, agent performance, missed calls, conversion ratios.
Custom filters by campaign, department, or geography.

Call Recording & Transcription

Securely record all calls for compliance and quality checks.
AI-driven speech-to-text transcription for insights.
Keyword spotting to detect customer intent or dissatisfaction.

Smart Call Routing & IVR Integration

Intelligent routing based on caller location, time of day, or agent skillset.
Multi-level IVR to automate call flows and reduce agent workload.
Failover routing ensures zero missed opportunities.

Geo & Demographic Insights

Caller ID location tracking
Heat maps of call origins to identify regional demand.
Analyze caller demographics for better targeting.

Agent & Team Performance

Individual agent scorecards: first response time, talk time, resolution ratio.
Call whisper & barge-in features for live monitoring and coaching.
Identify top performers and areas needing improvement.

Call Tracking & Analytics Solution

Every customer call holds valuable insights. Without proper tracking and analytics, businesses risk missing opportunities, wasting marketing spend, and overlooking customer experience gaps. Our Call Tracking & Analytics Solution provides end-to-end visibility of inbound and outbound calls, helping organizations measure marketing effectiveness, optimize agent performance, and deliver exceptional customer journeys.

Whether you’re a marketing agency measuring ad campaigns, an enterprise managing customer support, or a telecom provider offering analytics as a service, our solution is designed to be flexible, scalable, and intelligent.

Use Cases

Marketing Agencies → Attribute leads to the correct campaign and prove ROI to clients.
E-commerce & Retail → Track customer inquiries, measure sales conversions, and optimize ad spend.
Healthcare & BFSI → Monitor sensitive calls with compliance-ready recording and reporting.
Customer Support Centers → Improve call routing, reduce wait times, and enhance agent performance.
Telecom Providers → Offer value-added call analytics services to enterprise clients.

Key Features of Call Tracking and Analytics Solution

Dynamic Number Insertion (DNI): Track calls from different marketing campaigns (digital, print, social, etc.) with unique virtual numbers.
Real-Time Call Analytics: Access live dashboards to monitor call performance and customer interactions.
Call Recording & Transcription: Record calls for training, compliance, and quality assurance with AI-based transcription support.
Advanced Call Routing: Route calls intelligently based on location, agent skillset, or availability.
Multi-Channel Attribution: Understand which marketing channels deliver the highest-quality leads.
Geographical Tracking: Identify the caller’s location to optimize regional campaigns.
Agent Performance Monitoring: Measure KPIs like call duration, response time, and conversion ratios.
Custom Reporting: Generate detailed reports with filters for time, campaign, or department.