Call Block

• Block inbound calls by the caller id

Call Broadcast

• Create a recording and select one or more groups to have the system call and play the recording

Call Center

• Creates a robust call center environment with agent tiers

Call Detail Records

• Various reporting capabilities to see who called, when, call length, export to a csv file, and call detail statistics.

Call Flows (Day Night Mode)

• Typically used with day night mode. To direct calls between two destinations. Can work with BLF on phone to show which direction call will be directed to.

Call Forward

• Forward to another extension or to any phone number

Call Monitoring

• View which extensions are currently in a call. (see Active Extensions)

Call Pickup

• For a particular extension or any extension that is currently ringing

Call Queues

• Load calls into queues so they can be answered in the order they came into the queue

Call Recordings

• Record all or some calls or parts of the call

Call Routing

• Send the call different directions or perform actions based on reading the caller id info or other call information

Call Transfer

• Transfer a call on another extension

Call Waiting

• A beep while on a call and to toggle between two different calls

Caller ID

• Set Caller id as per you or its also support as per your providers

Conference Call

• Set up voice and video conference calls, is optionally secure with a PIN number, and can transfer current calls to a conference. Interactive conference control provides ability to see the list of callers in the conference and manage the volume, see who is talking, kick, mute, unmute, deaf, un-deaf, profiles and controls.

Conference Center

• Unlimited conference rooms with moderator and participants, pin numbers, call recording, mute all, caller announce and more.

Dialplan Manager

• The dialplan is used to setup call destinations based on conditions and context. You can use the dialplan to send calls to gateways, auto attendants, external numbers, to scripts, or any destination.

Do Not Disturb (DND)

• Direct calls to voicemail by default however there is an option when using do not disturb to send the call to an alternative destination.

Extensions

• Create extensions for phones to register to and an option to receive emails on missed calls.

Extension Summary

• Summary of extension activity per domain such as missed calls, answered calls, no answer, inbound duration, outbound duration, number of outbound calls, number of inbound calls and Average length of Conversation (ALOC). The summarized information can be downloaded as a CSV file

Gateways

• Gateways provide access into other voice networks. These can be voice providers or other systems that require SIP registration

Inbound and Outbound Call Routing

• Routes used to receive or send calls in or out of PBX.

IVR Menus (Auto Attendant)

• Create a structured interactive voice prompt for callers to use

Music on Hold

• Allows multiple categories of music on hold that can be set globally or per domain. Can inject additional audio on intervals such as ‘Your call is very important to us please stand by’.

Operator Panel

• A virtual panel that agents can drag and drop transfer calls. Adjust call state from available, on break, do not disturb and logged out.

Call Parking

• Send a call to an unused “park” extension. The caller listens to music on hold until another extension connects to the call

Ring Groups

• Make one extension ring several extensions and an option to receive emails on missed calls

User and Group Management

• Edit, change or add users of all permission levels

Time Conditions

• A extension that can be timed to route calls based on domain select, global option, move to other domains, and holiday presets

Voicemail

• Has ability to copy voicemails for other voicemail boxes when receiving a voicemail. Additional features include voicemail to email and voicemail IVR. Forward add intro, check box for multi-delete