Cloud PBX & Contact Center Solution

Local or cloud Business Telephony System for medium and large call centers or enterprises. Boost business communication through advanced AI technology integrated into a personalized, career grade business mobile system. This solution is scalable and highly reliable for wide enterprises looking for a multi-functional solution throughout all devices.

Completely customized white-Lable Solution
A comprehensive communication System
Smart IVR, Voice Bot and Chat Bot
Toll-free, Vanity and DID Numbers

What is a Cloud Contact Center Solution ?

Cloud contact center solutions offers a web-based, arranged platform for businesses to control customer interactions on various channels such as Email, chat, audio, social media, through VoIP. These systems removes the needs of local hardware providing benefits like low costs, remote work flexibility, scalability and features such as Interactive Voice Response, automated call distribution, real time analytic, call recording and integration with CRM (Customer Relationship Manager).

Although a Cloud PBX (Private Branch Exchange) controls basic call routing and internal phone services for a business, a cloud contact center provide a wider set of devices particularly for controlling customer interactions throughout all channels in a more thoroughly way.

How Does a Contact Center Solution function?

Internet-based Communication

Cloud Contact Centers use VoIP to manage all interactions via the internet rather than depending on physical telephone.

Remote Access

Clients can sign in from any location via an internet connection that makes this system flexible and scalable.

Cloud Hosting

A service provider offers the software and infrastructure on their cloud servers, managing all technical setup, updates and maintenance.

Omnichannel Capabilities

Businesses can control all customer interfaces such as Email, chat, audio, social media and SMS via a single platform

Future-Ready Features

Includes video calling, unified messaging, conferencing, and AI-powered tools, ensuring your business stays ahead.

Effortless scalability

Contact center solutions should accommodate temporary spikes in communication volume as well as rapid growth of operations.

Important features of Cloud PABX Contact Center Solution

Fully hosted on the cloud, eliminating the need for on-premise hardware.
Scalable on demand — add or remove users, extensions, or services instantly.
Remote accessibility from anywhere with internet connectivity.

Voice calling (inbound & outbound).
SMS, email, and chat integration.
Support for Omni-channel customer engagement including WhatsApp, social media, and web chat.

Intelligent call routing with self-service menus.
Multi-level IVR to direct calls to the right department/agent.
Voice prompts and personalization to improve caller experience.

Routes calls to the most suitable agent based on skills, availability, or priority.
Reduces waiting time and improves first-call resolution.

Real-time dashboards with KPIs like call volume, wait time, and agent performance.
Historical reports for workforce optimization.
AI-driven insights to enhance decision-making.

Key features of our Cloud PBX Contact Center Solution

Cloud-Based PBX – Access your business phone system anytime, anywhere without on-premise hardware.
Omnichannel Communication – Handle voice calls, SMS, email, and chat from a single platform.
IVR (Interactive Voice Response) – Smart call routing to the right department or agent.
Auto Attendant – Professional greeting and call redirection without manual intervention.
Call Recording & Monitoring – Record, monitor, and review calls for training and compliance.
Advanced Call Routing – Skills-based, time-based, and priority routing for better customer experience.
Real-Time Analytics & Reporting – Track agent performance, call volumes, and customer satisfaction.
Scalability & Flexibility – Easily add or remove agents as your business grows.
Voicemail-to-Email – Get voicemail notifications and recordings directly in your inbox.
Click-to-Call & WebRTC – Browser-based calling without additional software.
Secure & Reliable – Encrypted communication and 99.99% uptime guarantee.
Multi-Language IVR – Support customers in their preferred language.
Call Queues & Ring Groups – Reduce wait times with smart queue management.
Mobile & Remote Agent Support – Agents can log in and work from anywhere.
Call Whisper & Barge-In – Supervisors can guide agents in real-time during live calls.
Number Portability – Retain your existing business numbers when moving to the cloud.
Virtual Numbers (DID) – Establish a local presence in multiple regions.
Call Transfer & Hold Music – Seamless transfer between agents with customized music/message on hold.
Predictive Dialer & Auto Dialer – Boost outbound campaigns with intelligent dialing.
Hot Desking – Agents can log in from any phone or device with their profile.
Customizable Caller ID – Display professional or local caller ID for outbound calls.
VoIP & PSTN Connectivity – Connect traditional telephony with modern VoIP.
Role-Based Access Control – Ensure secure access for admins, supervisors, and agents.
Automated Call Distribution (ACD) – Distribute calls fairly among available agents.

System specification — Cloud PBX Contact Center

Overview & goals

Purpose: deliver a scalable, secure, multi-tenant Cloud PBX + Contact Center supporting voice (SIP/VoIP & PSTN), WebRTC, omnichannel messaging, IVR/ACD, reporting, and integrations (CRM, ticketing, APIs).
Non-functional requirements: 99.99% uptime target, end-to-end encryption support (TLS/SRTP), multi-region failover, autoscaling, monitoring & alerting, role-based access control, GDPR/PCI-aware design where needed.

Software stack (recommended)

Debian 12.x (complete installation)
SIP Proxy: Kamailio or OpenSIPS for large-scale signaling.
Media: FreeSWITCH or Asterisk media nodes for PBX features; Kurento/Jitsi or Janus for complex video.
Database: PostgreSQL 14+ (primary), Redis for caching/session store.
API / UI: Node.js / Express or Python (FastAPI), React for front-end.

Security & compliance

TLS 1.2+/1.3 for web & SIP over TLS. Enforce strong ciphers.
SRTP for media (mandatory where possible).
Role-Based Access Control (RBAC) with least privilege.
Regular vulnerability scanning and patching.

Monitoring, logging & alerting

Telemetry: system metrics (CPU, mem, disk), SIP metrics (registrations, calls/sec, failed calls), RTP packet loss/jitter, latency, MOS (if instrumented).
Logs: centralized logging (ELK), index call detail records (CDR) and call events.
Alerts: high packet loss, high jitter, CPU - 80% sustained, DB replica lag - threshold, failed health checks, call failure rate - X%.
Dashboards: agent performance, ACD queue metrics, trunk usage, SLA compliance.

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Important functionalities of the Cloud PABX Contact Center Solution

A white-label solution with local server setup and your branding:

Customize and build a platform with your brand name

Local server with full access

User has all control

Own logo, features, name, interface and so on

Complete Solution for Large Businesses

Large call centers and business can get a powerful, customized and all-in-one solution:

Customized features as per the business requirement

Comprehensive routing eligibility and high user capability

Multi-layered, advanced securtiy systems

Benefits of Cloud PBX Contact Center Solution

Cost-effective

It removes high hardware and maintenance costs by replacing it with a monthly subscription cost.

Scalability

Businesses can simply raise their operations up or down to meet customer demands without investing in new infrastructure.

Flexibility and Agility

Customers can work form anywhere, and the system can be quickly installed, that allow major business flexibility.

High availability

Built-in access and redundancy mechanisms ensure uninterrupted service, even in disturbance that built customer trust.

Improved Customer Experience

This system provide customized service with features such as tough customer routing and offers continuous, unified communication througout al channels.

How Contact Center Solution function?

Advanced Centralized Routing

Easily build and manage all routing options from a centralized dashboard. Control operations across different time zones, route calls to various teams, provide multiple numbers, and manage users seamlessly with centralized administration.

Advanced Communication Features

Easily build and manage all routing options from a centralized dashboard. Control operations across different time zones, route calls to various teams, provide multiple numbers, and manage users seamlessly with centralized administration.

Advanced Centralized Routing

Easily build and manage all routing options from a centralized dashboard. Control operations across different time zones, route calls to various teams, provide multiple numbers, and manage users seamlessly with centralized administration.

Cloud PBX & Contact Center Solution

Cloud PBX & Contact Center Solution

What is a Cloud Contact Center Solution ?

All-in-One Smart Communication Solution

AI Chatbot and Voice Bot

Interactive Communication

Ticket Management

Mobility